PURCHASE & RETURN POLICY

PURCHASE POLICY

SEESON offers free shipping for online orders within Vietnam (excluding exchange and return orders). For international orders, shipping fees will be calculated once complete delivery information has been provided.

Estimated delivery times:

  • Inner districts of Hanoi: 1–2 business days
  • Outer districts of Hanoi and major cities: 2–3 business days
  • Other regions: 4–5 business days

International orders: Customers may track their orders using the tracking number sent via email once the shipment has been dispatched, or contact support@seeson.vn for assistance.

RETURN POLICY

- The return must be requested within 7 days of the delivery date.
- The item must be returned with its original packaging, accessories, tags and labels still attached.
- The item must be in its original, unused and unaltered condition.
- Once the returned merchandise has been quality checked and approved, SEESON will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 7 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.

- SEESON does not offer direct exchanges for online purchases. If you wish to try another color or style, return the merchandise for a full refund and place a new order for the preferred item(s).
- Returns that do not comply with our policy will be sent back to you.

RETURN & EXCHANGE PROCEDURE

- To initiate a return, please contact us by Email at support@seeson.vn for a return authorization form. The form will include your name, order number, the item you are returning and your preference of a refund or exchange.
- Follow the instructions via email and complete the short returns slip associated with your order.
- Package your returned items and mail them back to us. For added safety, please insure all packages with a tracking number from your shipping carrier.
- Upon receiving the returned item, we will check its condition and process the full refund as soon as possible. Refunds will be made by the payment system (Paypal) within 7 business days.
- Return fee will be covered by the customer. Only return fee for products with defects from manufacturer at the time of delivery will be covered by SEESON.

RETURN & EXCHANGE FEES

  • In-store exchange: Complimentary
  • Online returns/exchanges:
     SEESON covers all shipping costs in cases where products have manufacturing defects. For returns or exchanges due to personal preference or other reasons, shipping costs will be borne by the customer.
  • Demo lens surcharge: For returned or exchanged frames without the original demo lenses, an additional fee of 50,000 VND applies (waived for lenses fitted at SEESON).

WARRANTY POLICY

We provide warranty coverage for all SEESON eyewear. Every request is handled with care and respect, ensuring our customers are supported and accompanied at the highest level, while maintaining product quality to SEESON’s standards.

WARRANTY COVERAGE

SEESON provides a warranty for the frames, valid from the original purchase date, which covers manufacturing defects including:
Broken frame front due to manufacturing defects is covered by warranty for 1 year.

Plating of metal parts is covered by warranty for 6 months. The warranty does not cover the damage caused by direct contact with table tops, chairs, or other hard surfaces.

Support for product maintenance services, including frame adjustment, cleaning, screw tightening, and polishing.

Normal wear and tear may cause minor defects in the product's appearance, such as ink fading, scratches, warping, etc. These defects are not covered by warranty.

In case the frame contains manufacturing defects and is covered by warranty but happens to be out of stock, SEESON will assist the customer in switching to another frame of an equivalent price (the difference will not be refunded if the exchanged product has a lower price).

NOTE: SEESON does not offer the same warranties on the lenses that are attached to the frame.

The warranty does not cover damage from wear and tear, improper use, customer negligence, or third-party involvement when adjusting or inserting lenses.
For damage caused by daily use, or beyond the warranty period, SEESON will consider repair options on a case-by-case basis. The specific time and fees incurred in such situations will be communicated to the customer.


Prescriptions for refractive lenses issued by SEESON optometrists are covered by warranty for 30 days from the date of purchase. The prescription warranty will be made and confirmed by our optometrists.
The warranty policy does not apply to prescriptions requested by customers or any third parties.

WARRANTY SERVICE LOCATIONS

Hanoi City: SEESON Flagship Store, 44 Ton Duc Thang, O Cho Dua Ward.

Ho Chi Minh City: SEESON IRL Flagship Store, 199 Dien Bien Phu, Xuan Hoa Ward.

For warranty claims processed via delivery, all shipping-related costs are to be borne by the customer.

Discover how to get the most out of your SEESON products. Click the link below for our detailed guide on usage and maintenance.

USER GUIDE